Restaurant Reservations Quality & Auditing Executive

Fundamental Hospitality is looking to hire an experienced Reservations Quality & Auditing Executive to join our Central Reservations team in Dubai. 

The Reservations Quality & Auditing Executive is responsible for ensuring the accuracy, consistency, and compliance of reservation and call-center data across multiple venues. This role oversees end-of-month reporting, quality audits, inventory control, and supports attendance and HR documentation to maintain high operational and service standards.

Key Responsibilities:

• Conduct ‘’monthly reservation exports and audits’’ across ‘’11 venues’’.

• Review reservation data for accuracy, completeness, and compliance with booking policies.

• Identify discrepancies, duplicate profiles, and booking errors; coordinate corrections with the reservations team.

• Ensure adherence to booking rules, deposits, access rules, and cancellation policies.

• Prepare and submit ‘’end-of-month Reservations reports’’, including: cover analysis, eom reports, source reports, internal requested reports.

• Call reports (total calls, answered vs abandoned, response times, agent performance where applicable).

• Consolidate data across all venues and ensure consistency before submission to management.

• Support management with insights, summaries, and variance analysis when required.

• Maintain accurate monthly trackers, dashboards, and historical records.

• Provide ad-hoc operational and performance reports as requested.

• Track ‘’team attendance and punctuality’’ for the reservations department.

• Assist with ‘’HR forms and documentation’’ (leave tracking, warnings, confirmations, internal records).

• Monitor and manage reservation office inventory

• Maintain organized and confidential employee files.

• Perform regular quality checks on calls, emails, and reservation handling.

• Provide feedback and recommendations to improve team performance and operational efficiency.

• Support implementation of new systems, procedures, and reporting standards.

What We Offer:

• Competitive Salary

• Work Visa & Medical Insurance

• 30 days paid annual leave

• Employee discounts across our venues

• Return tickets to home country (annually or biennially, depending on position)

• Opportunities for growth, learning and development within our company

• 2 days off weekly

Who are we?

Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.

Website: http://www.fundamentalhospitality.com

• Previous experience in a similar role within the upmarket hospitality industry

• Fluent in English; additional languages are a strong advantage

• Strong analytical skills with exceptional attention to detail

• Advanced proficiency in Excel, including exports, formulas, and data validation

• Proven ability to manage, analyze, and report data across multiple venues

• Excellent organizational skills with the ability to manage deadlines in a fast-paced environment

• Currently based in Dubai

Preferred

• Experience with hospitality and reservations platforms such as SevenRooms, OpenTable, InConcert, or similar systems

• Exposure to basic HR administration, staff scheduling, or attendance tracking

• Background in quality assurance, compliance, or auditing